Shipping policy

SHIPPING POLICY

The Parts Market supplies automotive parts to customers in the United Arab Emirates and internationally.

We aim to dispatch orders as quickly and securely as possible. Because many orders are shipped internationally, delivery times can vary depending on the destination, courier service, customs clearance and local delivery conditions.

ORDER PROCESSING & HANDLING

Orders are processed during normal business working days.

The handling or dispatch time applicable to an item may vary depending on stock location, availability and whether the part requires additional verification or preparation before shipment.

Where a handling time is shown on the product or order, this should be treated separately from the courier's estimated transit time.

Orders containing multiple products may be dispatched together once all items are ready unless otherwise agreed.

DELIVERY TIMES

Any delivery date or transit time provided by The Parts Market or a courier is an estimate and not a guaranteed delivery date, unless a specific guaranteed courier service has been purchased and expressly stated as such.

Delivery times may be affected by circumstances outside our control, including:

Customs clearance
Courier network delays
Weather conditions
Public holidays
Flight or transport disruption
Remote-area delivery
Security checks
Incorrect or incomplete delivery information
Local government or regulatory requirements

A delay in transit does not automatically mean that a shipment is lost.

INTERNATIONAL SHIPPING

The Parts Market ships internationally to many destinations.

International courier costs can be significant, and customers should ensure that the item, part number and delivery details are correct before placing an order.

If you are unsure whether a part is suitable for your vehicle, please contact us before ordering. Where relevant, we may request your VIN / chassis number, vehicle details, engine code or existing part number to assist with identification.

SHIPPING CHARGES

Shipping charges are calculated according to factors including:

Destination
Shipment weight
Parcel size
Courier service
Number of packages
Any applicable remote-area or special-handling charges

Where shipping is described as free or included in the purchase price, this does not mean that no shipping cost has been incurred by The Parts Market.

The actual shipping cost may remain relevant where an order is subsequently returned for reasons that are not the fault of The Parts Market, subject to our Return & Refund Policy and applicable law.

TRACKING

Where tracking is available, tracking information will be provided after the shipment has been dispatched and processed by the courier.

Tracking information may take some time to become active after a shipping label has been created.

Customers are responsible for monitoring tracking information and responding promptly to communications from the courier where action is required.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check the following carefully before completing your order:

Recipient name
Street address
Building, unit or apartment number
City
State, province or emirate where applicable
Postal or ZIP code
Country
Telephone number
Email address

If an incorrect or incomplete address is supplied, delivery may be delayed, refused, redirected or returned.

Where a shipment must be redirected or returned because incorrect delivery information was supplied by the customer, any additional courier charges incurred may be the customer's responsibility where permitted by applicable law.

ADDRESS CHANGES AFTER DISPATCH

Please contact us immediately if you notice an error in your delivery address.

We will try to assist where possible, but once a shipment has been handed to the courier, we cannot guarantee that the delivery address can be changed.

Couriers may charge an address-correction or redirection fee. Where such a charge results from incorrect information supplied by the customer, the cost may be passed on to the customer where permitted by applicable law.

RECEIVING YOUR SHIPMENT

Please inspect the parcel when it is delivered.

If the packaging appears damaged, crushed, opened or otherwise affected in transit, we recommend taking clear photographs before opening the parcel.

Where possible, retain:

The shipping carton
Internal packaging
Courier labels
The damaged item
Any other evidence of transit damage

This may be required for us to submit a claim to the courier.

DAMAGED SHIPMENTS

If an item arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number
Photographs of the outer packaging
Photographs of the courier label
Photographs of the internal packaging
Clear photographs of the damaged item

Please do not dispose of the packaging or damaged item until we advise you that it is no longer required.

Where transit damage is confirmed, we will work with the customer and courier to resolve the matter in accordance with our Return & Refund Policy.

LOST SHIPMENTS

If tracking shows no movement for an unusual period or the shipment appears to be lost, please contact us.

We may need to open an investigation with the courier before a shipment can officially be treated as lost.

Courier investigations can take time, particularly for international shipments.

If the courier confirms that a shipment has been lost, we will arrange an appropriate replacement or refund in accordance with the circumstances of the order and applicable law.

UNSUCCESSFUL DELIVERY ATTEMPTS

Couriers may make one or more delivery attempts or may leave the shipment at a local collection point.

Customers are responsible for following courier instructions and arranging redelivery or collection where required.

If a parcel is not collected or cannot be delivered and is returned to The Parts Market, additional shipping and handling costs may be incurred.

Where the failed delivery is not caused by an error on the part of The Parts Market, these costs may be deducted from any refund where permitted by applicable law.

REFUSED OR UNCOLLECTED SHIPMENTS

If a customer refuses delivery, fails to collect a shipment, does not respond to the courier, or otherwise causes the parcel to be returned, a refund will only be considered after the item has been returned to us and inspected.

Where permitted by applicable law, deductions may include:

Original outgoing shipping charges
Return shipping charged by the courier
Storage or handling charges
Courier administration charges
Other direct costs resulting from the failed delivery

Where customs duties or import-clearance requirements are involved, please also refer to our Customs Duties & Taxes policy.

CUSTOMS DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges or other local costs imposed by the destination country.

These matters are covered separately in our Customs Duties & Taxes Policy.

Unless explicitly stated otherwise, these charges are the responsibility of the recipient.

SPLIT SHIPMENTS

In some circumstances, an order containing multiple items may be shipped in more than one parcel.

Where this occurs, separate tracking numbers may be provided.

Receiving one parcel does not necessarily mean that the remaining items are missing.

DELIVERY TO THIRD PARTIES

If a customer asks us to deliver to a freight forwarder, hotel, workplace, workshop, friend, relative or other third party, delivery to that nominated address will normally be treated as delivery to the customer.

The customer is responsible for ensuring that the nominated recipient is able and authorised to receive the parcel.

COURIER DELAYS

Once a parcel has been handed to the courier, movement of the shipment is controlled by the courier network and relevant authorities.

The Parts Market will provide reasonable assistance in investigating delays, but we cannot accept responsibility for delays caused solely by events outside our reasonable control.

This does not affect any rights that cannot legally be excluded under applicable law.

RETURNS

Shipping costs associated with product returns are governed by our Return & Refund Policy.

Where the correct item has been supplied and a customer changes their mind, orders incorrectly, no longer requires the item or finds the item elsewhere at a different price, The Parts Market is not responsible for absorbing international outbound and return shipping costs, subject to applicable law.