Refund policy

RETURN & REFUND POLICY

14-DAY RETURN POLICY

Returns are accepted within 14 days of delivery, subject to the conditions below.

Before returning any item, please contact The Parts Market for return instructions and authorisation. Do not return an item without first contacting us.

Returned items must be:

Unused and uninstalled
In their original condition
Complete with all original packaging
Complete with any labels, seals, accessories or documentation supplied
Free from damage, contamination, alteration or signs of fitting

Items that have been fitted, installed, used, modified or damaged after delivery may not be accepted for return.

DEFECTIVE, DAMAGED, INCORRECT OR NOT AS DESCRIBED

If an item arrives defective, damaged, incorrect or materially different from the description, please contact us as soon as possible.

We may require:

Your order number
Clear photographs of the item
Photographs of the packaging
Photographs showing any visible damage
Details of the problem

This information may also be required so that we can raise a claim with the courier company.

Where the problem is confirmed to be the responsibility of The Parts Market, we will cover the reasonable return shipping cost.

Once the returned item has been received and inspected, you will be offered either:

A full refund, or
A replacement, subject to availability

Where an incorrect or defective item has been supplied by us, the customer will not be charged an administration fee.

ORDERED BY MISTAKE OR CHANGED YOUR MIND?

We understand that customers occasionally order the wrong part or change their mind.

Returns of this type may be accepted within 14 days of delivery, provided the item is unused, uninstalled, in its original packaging and, where applicable, the original seal remains intact.

However, where the item supplied was correct and there is no fault with the product, the costs associated with the customer's decision to return the item cannot be borne by The Parts Market.

For change-of-mind, incorrectly ordered or no-longer-required returns, the following may therefore be deducted from the refund:

The original outgoing shipping cost
The cost of returning the item to The Parts Market
A 25% administration/restocking charge based on the value of the returned part, where permitted by applicable law
Any other direct costs incurred by The Parts Market as a result of the return, where permitted by applicable law

If shipping was advertised as free or included in the purchase price, the actual outbound shipping cost incurred by The Parts Market may still be deducted from the refund where permitted by applicable law.

Any remaining refundable amount will normally be processed within 2 working days after the returned item has been received and inspected.

PARTS ORDERED USING VEHICLE OR VIN / CHASSIS INFORMATION

Customers should carefully check part numbers and vehicle compatibility before ordering.

Where a customer has supplied a VIN, chassis number, engine code, vehicle details or part number and The Parts Market has supplied the item requested or confirmed, a subsequent change of mind will be treated as a customer-requested return rather than a seller-error return.

The return shipping and applicable deductions described above may therefore apply.

This does not affect your rights where the item supplied is defective, damaged, incorrect or materially not as described.

SPECIAL-ORDER ITEMS

Parts that have been specially sourced, specifically ordered, made to order or obtained specifically for a customer's requirement may not be eligible for a change-of-mind return.

We will advise the customer where an item is considered a special-order item wherever reasonably possible.

INTERNATIONAL SHIPPING

The Parts Market supplies customers internationally, and international courier charges can be significant.

Where the correct item has been supplied and the return is due to a change of mind, incorrect customer ordering, no longer requiring the item, or finding the item elsewhere at a different price, The Parts Market is not responsible for the original or return international shipping costs.

Customers are therefore strongly encouraged to contact us before ordering if they require assistance confirming a part number or vehicle application.

RETURN SHIPPING

Unless the return results from an error by The Parts Market or a confirmed defective/damaged item, the customer is responsible for arranging and paying for return shipping.

Returned goods should be securely packaged to prevent damage in transit.

We strongly recommend using a tracked and insured shipping service.

The Parts Market cannot accept responsibility for returned goods that are lost or damaged before reaching us.

REFUNDS

Refunds are issued only after returned goods have been received and inspected.

Approved refunds will normally be returned to the original payment method.

Original shipping charges are not refundable for change-of-mind or incorrectly ordered returns.

Any deductions described in this policy will be clearly taken into account when the refund is calculated.

CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the shipment has already been handed to the courier, the order will be treated as a return and the applicable return conditions and shipping-cost deductions may apply.